JA
Japan Airlines
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JAL is loyal to it's clients
I was nieve when I read that Japan was opening up its border to foreigners and misread the term. I went on JAL's website and booked a ticket which would only refund back 20% if cancelled. A big thank you to Margarette for assisting me when I phoned JAL and told them that I have just realised that I actually cannot enter Japan at present. She immediately told me that JAL would cancel my flight and issue a full refund. This was on Sunday and today on Tuesday I have the refund already. They were within their rights to stick to the ticketing conditions and not budge but JAL helped immediately! Highly recommend them!