AIT Home Delivery UK Ltd
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3 Deliveries, exactly same feedback
I’ve had 3 deliveries from AITHD over the last 2 weeks, and must break my experiences down into 2 chunks. The good: in all cases, the drivers that attended the property were polite, efficient, and pleasant. They asked about wearing shoes in the house, which is something that I really appreciate, and were careful about moving items to the desired room. The bad: In all cases the delivery was late (to the tune of over an hour). The most recent delivery was scheduled to arrive between 07:30 and 09:30. It wasn’t even loaded onto the van until gone 08:30, and the team were over an hour away. I know that they state that the time is only an estimate, and not a guarantee, but if you’re not going to give a time window that you stick to, just don’t bother giving a time window. It smacks of “we have to do this because our competitors do it”.