Travel Insurance Direct
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Trouble extending policy
I was in Bali when the volcano erupted and I found out at the airport that all flights to Australia had been cancelled. My policy was expiring that night so I went online to extend it and found as I had signed up as a guest I needed to register. I did this and was to be sent a password to my email...it's now 2 days since then and still no email . However I have received the auto generated email asking me how my experience was . Thank goodness all is well and I got home safely the following day. I would have called to extend but it was outside office hours as it was Saturday afternoon . This is my only negative comment as thank goodness I've not had any claims and always take out TID every trip. There just might be room for improvement with an issue like extending outside hours .