Michaels Stores
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Return Policy Makes No Sense…
Placed an online order and received someone else's order from a different province. Michaels switched the labels. Took 2 days to speak to anyone from customer service only to be told that they would not reissue my order until I returned the wrong parcel to a Michaels store. That is the most idiotic policy that requires the customer to fix the company's mistake. I told customer service I would not be driving across the city in -30 degrees weather, on bad roads or on my time and my gas because they screwed up. All I got for a response was "that's policy". I asked how they could hold my order hostage until I corrected their mistake and again got "that's policy". After mush discussion and frustration I was given "a one time offer" to have my order reshipped with no return required on my end. Again- why is the customer being punished for Michaels mistake?? What kind of policy is that? The other customer who obviously also received the wrong order will have to go through the same thing. I will NEVER place an online order for my school again.