Oakbrook Loans
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I have not had an issue with them
I have not had an issue with them, until now. I went to check my "Settlement Balance" only to realise they have not included the most recent direct debit payment of £143.80. When I contacted Oakbrook, I was told my Settlement Balance was £471. However, this is NOT reflected in my online account. Contacted them again, only for them to say "it will be a few days for your account to reflect the new Settlement Balance". We are on day 5. Multiple emails sent. Multiple excuses by them are given. I know exactly what you are doing, Oakbrook. You don't want to show my reduced Settlement Balance to include the Direct debit made on the 26th April because you're now aware I want to close early, meaning you lose out on that lovely interest. Isn't that right? The most recent excuse is "We've notified our IT team of the problem" Sod off, Oakbrook. We both know that's BS. You just want to get more money from me. Fix my account now to show the CORRECT Settlement Balance, and I'll consider changing my rating. Update: See what I mean? "Make a complaint" even though they say complaints can take upto 8 weeks. Not good enough, Oakbrook. Tell your team to stop being incapable of performing basic customer support.