Ride LEV
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Exemplary customer service
I was attracted by the sale price of a Burro trailer. Delivery was so prompt (less than 24 hours) that I was out the first time! Sadly, the info about the trailer was limited; not just on Ride LEV website but anywhere on the internet. I had contacted the maker (ETC) by email and assured the trailer attached to the chainstay. When I assembled it and found it hitched to seatpost I had a rant. Ride LEV customer service was brilliant, even though itt was not their fault. Then I found the handle had cracked in transit. Again, not their fault but Ride LEV apologised and said I could try it out to see if I wanted a replacement or return and refund. Replacement was also prompt, as was the response to every email I sent. I'd feel very safe doing business with this company in the future!