Direct Travel Insurance
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Couldn't get through to anyone to put…
Couldn't get through to anyone to put in my claim and online forms had me going around in circles Useless Hotel staff broke my foot ending my holiday and can't even get through to direct travel insurance ! (Yes I was put through and then waited an hour on the phone and still nobody answered and not for the first time.) Can’t speak to anyone, shameful ! You have my details call me please as you don’t answer when I call you. Company takes payment then says oh it’s not up to us it’s our underwriters. Tell me how to speak to your underwriters without going online to fill in forms that then send you back to the original phone number that never gets answered. Automated robots my holiday was ruined August 22 it’s now March 23 I’ve lost count of the times I’ve tried to put my claim in. Shameful Shameful company. Never again !