JA
Japan Airlines
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Terrible, terrible customer service
I received an email saying my flight was cancelled and I was eligible for a refund. I process the refund since I believed my flight was cancelled, and I was charged $300. I call the company and say that. The first guy is completely rude. The second person is trying to help me. I send her the email. In tiny print, there are exclusions, which I missed. Apparently, my flight wasn’t cancelled, but I missed that in the email. I ask to speak to a supervisor who basically tells me that they can’t offer anything since it’s my fault for cancelling. I would have kept the flight. I asked for even a rebook or a credit to rebook. Nothing. Never use this airlines. Terrible.