Japan Airlines
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Frequent cancellations and changes of booked flights and seats
Unfortunately, I can only confirm the bad experiences with Japan Airlines (JAL). There are frequent cancellations and changes of booked flights and seats. Especially annoying: If you have booked seats for your family early and they cancel and change it without giving a reason. As a result, the minor children were seated separately from their parents in seats randomly selected by JAL on a 14 hours flight. This makes all the booking efforts useless and is just annoying. The customer service department can't do anything about it and only points out that JAL reserves the right to make changes at its own discretion. Unfortunately, this is a very common problem with Japan Airlines - for both economy and business class bookings. As a frequent flyer, I have not experienced the same problems with other airlines as I have with JAL. Based on my experience, I cannot recommend Japan Airlines.