Vietnam Airlines
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Very bad experience
Was denied boarding for a flight from Bangkok to Vietnam because my passport was slightly ripped. That part is understandable, the rest is terrible. Once I resolved the passport situation I took a different flight two days later and flew a different airline to Vietnam. On the return trip things were basically hellish. I checked online and it said I still had my return trip. I only was able to check it online because it was impossible to talk to someone when I tried calling in. Flight showed that the ticket was still valid for the return and that it was marked as if I had flown the first leg, I suspect it was because I was on the same ticket as my friend who had flown. On the way back I got to the airport and was denied boarding because they said I hadn't taken the first leg. I tried to show them the website where all looked good but it seems they had cancelled my flight when I was trying to check in. So the booking confirmation that I had seen just a few hours earlier was no longer available as proof. Then they tried charging me 370$ for a ticket I had a booking for that normally costs 100$. I have flown maybe 3000 flights in my life and have never had such a bad experience. My friend who was with me said the flight was not full, the manager said there was nothing they could, but I believe that's just a lie. Either the company doesn't empower their managers to make these decisions or the manager didn't care. Both are very bad for the airline which is supposed to be the national carrier. There is nothing I could have done differently as I couldn't call them and their website showed all was fine.