American National Insurance Company
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Customer of almost a decade left stranded!
I am writing this from the side of the road. We supposedly have 24/7 roadside assistance. We broke down on the side of the road and called. The agent said he would call us back once he found a provider and almost an hour later. We did not have a call. I called again and spoke to another agent who said she could not find a provider in the area she offered to call 911 for us. We found a tow truck within 10 minutes and gave her the number. American National would not use the tow company despite it being about $200. They would rather leave us stranded on the side of the road despite us having coverage. They were also very slippery about whether they would reimburse us. They would not say anything other that they would evaluate the receipt for reimbursement. My hopes are not high, but I will update this if they do. Know that if they refuse to have your back on $200 service, are they going to be there if your house burns down? Will be changing insurance companies ASAP after being with them since 2017. Decent rates mean nothing if they don’t provide the promised services.