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Order #410455
I ordered 2 Ozzie Coolers and have been trying to get a refund as they do not work as advertised. They are no better than a normal fan. I was also charged for expedited delivery (still took 3 weeks) and extended warranty which I did not want. After emailing them (no phone number is supplied as a contact) I was offered a 30% refund which I advised was unacceptable as one unit is completely intact and the other one was used once (that’s how I knew it was useless). I have been advised to take photos and then send them back to China (who knows what that will cost?) where they will undergo quality control and I may then be refunded. Never again will I deal with this company!