Airport Van Rental
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Beat up van & $200 deposit
No one explained that I could call the office and they would pick me up at the terminal. Instead I ended up on an airport employee shuttle, dropped off at another pickup point with other car rental patrons and we were all lost and confused. They charge a $200 deposit which is unacceptable these days. They really tried to pressure me into purchasing their insurance and a full tank of gas in advance. If I were a more timid person I would have felt like I had no choice. They brought out a beat up van. It was dented all over and had obviously been sideswiped. I had clients to entertain and friends to visit. This was not the image I wanted to present to my clients. Not acceptable at all. The rest of the rental phase was fine. They refunded the deposit upon return. The man who drove me back to the LAX terminal was very very nice.