Affinity Water
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Speedy resolution of overnight issue.
We has a problem overnight with water supply suddenly going off and we had no idea why. Contacted Affinity's customer service online via messenger as it was the middle of the night. Got a response early this morning, which was "there are no planned works in your area, please let us know your exact address and we'll look into it". Within a couple of hours they had got back to say there had been a flood in a neighbour's property (we are on a shared supply) which was why it had been turned off. One phone call later and we got a plumber in, back on and flowing. The chap who responded was Jonny; he was really helpful and the explanation was thorough. Much appreciated. It's actually my landlord who's the customer, so I can't comment on some of the other issues, although I can't help think that, for instance, some people should learn how utilities bills are formatted before complaining.