Airport Van Rental
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The best part of this rental was the…
The best part of this rental was the car. Clean and loaded. But the here's the thing... It's a buyer's market and you get what you pay for. The customer service is HORRENDOUS especially the supervisors. They couldn't pick us up at the airport so we had to find a way to the rental agency then push to get my travel fee waived. When every car rental offers pickup including avr then when you land, doesn't, that's not my problem. Upon entering the business, I was the only one standing there for about 3 minutes in front of two supervisors and three agents. The honestly couldn't give crap.... Finally, one agent helped us and almost made up for the lack customer service with his conversation. Until, some supervisor came out of her office, interrupted us without looking at me once. So ignorant, you just be dirt to treat people like dirt. Upon returning the car, I was stuck in an accident backup. Called and they were easily "oking" us being late. I get there just shy of 1.5hrs late. The same ignorant supn comes from the back, looks at us, said sorry, and rudely told her agent why he was nuts thinking they could waive a late fee. Was charged an entire day....I should have taken the keys and beaten the crap out of the car for another day and return on time. You get what you pay for. Good car, nickel and dime business. Classless supervisor, average agents. If you're ok with dealing with ignorance, the car was awesome, but if you want to appreciated as a customer in a business with numerous other choices, then try another.