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01244 896600 Chester branch knights Poor service Unprofessional Rude Inaccurate information and advice Once you have signed the client acceptance form they are not interested in you or your issue. They stretch things out so they can bill you more. Do your research and choose wisely. Just don’t choose knights Chester branch ! If you do good luck to you.
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I have two Kia’s, from the seven visits I have had to do because there is always one thing or another wrong (covered under warranty) with one or the other I have had 1 okayish experience. I was booked in for a 20 minute initial check waited three weeks for my appointment I got there and they said we need the car for the whole day? So I explained I would need a replacement car they said in that case we can book you in at a later date . I said you’ve wasted my day I’ve come all The way here and your not even going to look at it. The rude woman at reception said ‘well it’s not my fault’ I said well it’s not mine either, your call centre booked me in, why was I told a completely different story to what your saying I would never have come in if I had known it was an all day (9-6) wait. But she kept repeating it was nothing to do with her she raised her voice got a couple of other staff to come over and I felt so embarrassed as if I had done something wrong. I was amazed at how she was raising her voice to attract Attention . Kia has the most rubbish after-sales service the worst, you could. You could not make up the things they come Up with, appalling service and the funny thing is they don’t actually care . I said I would do a review, the response was a shrug of the shoulders. Don’t buy a Kia the, 7 year warranty is a trap. Cars are of poor quality there is always something wrong with them and you spend your whole time trying to sort out the issues, the cars are a nightmare . Kia really need to take a long look at their customer service, sooner or later they will fall flat on their face as a Comapny if they don’t change their behaviour towards customers at the service point.