Michael

Feb 4, 2024

Would've been happy at the overcharge... if it worked....

Recently had an air con fail and after calling many places who couldn't fit me in for a week. Came across 'upside down'. Who offered attendance within the hour! It wasent until I felt ripped off that I researched and found them (and numerous other company names) all come under metropolitan plumbing who seem to be notorious over Chargers. The thing is I figured I would pay for instant service, I don't actually dispute the amount (despite being 5x more then the ones I'd have to wait for). It's the fact that I paid the call out fee (assessment?), I was informed that a 'jet clean' should fix it, paid 5x more to have it done, only for them to say it didn't work (I still had to pay them for providing the service) and then quoted me $12k to replace the unit (granted immediately). I've since had it inspected by others with replacement quotes coming in at $4-5k. And had it fixed for $1.4k (but it is old so the fix is temporary at best), the $1.4k was only 10% more then what they charged for 'cleaning', but I needed it to work ASAP, plus the replacement cost is my landlords. Firstly they overcharge like a wounded bull, misdiagnose (or just plain out lie) and then charge and provide a service that doesent fix what they were contacted for. EDIT: I had them perform the over priced service on two other ACs ultimately for maintenance, within two weeks one the units is now leaking, very odd timing considering the good health of the units for the years before. Concerned there will be a defect on the other unit they 'cleaned'. EDIT EDIT: Yep second unit is now leaking in the same fashion, so I paid $3.5k to have 3 air cons cleaned (one not working at all and two for maintenance) the maintenance ones within two weeks are both exhibiting a problem they never did before and both the same! Do not let them touch yours, they will destroy it. Will be documenting fault (with competent technician) and following up.