Jeanette Rae

Jeanette Rae

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Jeanette Rae

AI

Airport Van Rental

View company profile →

1 out of 5 stars

WARNING !!

WARNING !!! WARNING !!! WARNING !!! Do NOT USE THIS VAN RENTAL Co. We had a ‘contract’ through Expedia and AVR told us it was no good. They explained they had recently changed the Rental POLICY and it was mandatory that we pay them an EXTRA 55$ PER DAY !!! Just down the counter from us was a young couple with small children . They were emotional, and arguing that they didn’t cause the scrape/damage to the van the AVR was trying to charge them for. They said the scrape had been acknowledged before they ever left with the van. They had pointed it out and been told that AVR knew it was there, but now AVR was trying to charge THEM for that damage. After leaving the airport, you must take a crowded city bus ( that only comes every 30 min or so) with all of your luggage and your children, to “an empty parking lot in the middle of an industrial area”…!!!! You are dropped off to await yet another van that will take you to the AVR Van lot. We were a group of 10, with five adults and five children and the small van that came for us (after a 45 minute wait and two phone calls), didn’t have enough seats for our group of 10. We ended up sitting double without seatbelts for the ride to the rental agency. Once there, you feel you have no choice but to take their van, and accept the new exorbitant fee, because to try and get yourself back to the airport and find something that would accommodate 10 people would be very difficult. You are a victim and this is how they do their business !! Remember whatever you agreed to pay online, they will increase at the counter. And you will likely have costs for damage you didn’t do when you return the vehicle. This is truly a buyer beware message I am trying to give you. This company is entirely disreputable !!!