Airport Van Rental
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Bad communication, Good service
The communication component is horrible. I called the number online for my location and it directed me to some call center I believe who wasn't at my location. The agent the picked up the phone was careless and answered my question with incorrect information. I got to the store and the staff there had an excuse for everything as "the site is third party and doesn't reflect our policy in full." I was there and was hit with different information from the call center agent and gave me and it delayed my appointment and schedule. Although after I got everything and paid more than they assured me I was going to pay, the process was swift and easy and so was the drop off. Everything else they did right after paperwork was settled but I didm't have a good experience leading up to renting my van.