Sara

Apr 20, 2026

Thumbtack Pro ravages your bank account

I am very disappointed in Thumbtack Pro. While I understand there is a fee for connecting services with customers, they take money EVERY TIME someone emails you. These potential customers often email 4-5 others at a time, so the reality of you getting your $$ back is slim. If you are providing a cleaning job, you cannot even limit the size of the house, so someone with a 5-bedroom house can message you, and you pay a minimum of $80 the "lead", which they say is less competitive! The current fee system feels unfair and discourages honest service providers from continuing to provide services. As I was setting it up, leads were coming in before I even understood how to use it. I was seeing charges fly in! It was odd that in the first moments of setting it up, I had 5 leads, but then there was radio silence the following day. If you're starting and facing financial strain, it can be very stressful to see your bank account deplete with every job request, especially when you respond promptly but still don't hear back. I am exhausted by large companies taking advantage of hardworking individuals. There needs to be some middle ground! The current fee model, in which you are charged every time someone emails you, can lead to significant financial loss, making it difficult for providers to sustain their businesses or profit from their efforts. It is a shame, as I did find it easy to set up, and liked the platform. Much easier than Task Rabbit, which I am still figuring out.