Vietnam Airlines
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Unaddressed Costs and Neglect: Vietnam Airlines’ Failed Connection
My experience with Vietnam Airlines was disastrous and I find myself needing to warn other passengers. On October 17th, a delay of an hour and a half on our VN55 flight from Hanoi to London resulted in us missing our connection to Madrid with Iberia. The most alarming part was Vietnam Airlines' complete lack of response; there was no presence at the airport, nor any assistance via phone, chat, or email. We were left to fend for ourselves, forced to spend the night at the airport. Despite presenting concrete evidence of our situation (boarding passes and receipts for additional expenses), Vietnam Airlines completely disregarded us, arguing that the delay did not justify our missed connection. This response ignores the reality of the events and shows a lack of empathy and responsibility towards its passengers. I would not recommend this airline, given its inability to effectively handle adverse situations. To this day, I have not received any compensation for the expenses incurred and they continue to give me the runaround.