VI
Vietnam Airlines
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Waiting for a promised refund for 5 months - dreadful customer service - AVOID!!!
Waiting for a promised refund for 5 months. I had an internal flight cancelled last year due to Covid. The airline has agreed I am owed a refund but yet they continue to find an excuse each month for why the refund has not been paid. They have yet to respond to my latest email asking for an update and for an escalation path within the airline. Dreadful experience and I will never use this airline again.