Marco Pierre White Restaurants
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Not what I expected
When we arrived at the restaurant, although we had a booking, we weren't assigned a table but had the choice. We chose a table near the window. On arrival, the restaurant wasn't overly busy. A waitress promptly came and took what I thought was our drinks order, but they failed to ask my husband what he'd like and he was sat a good while without a drink. Another waitress came to take our food order. Our starter came out, which was lovely. I was looking forward to the rest of the meal, which didn't disappoint at first. We were served quickly at first. That is until a large party came in. At this point it was almost as if we were forgotten about. I constantly needed to get a waiter/waitresses attention as they were going past to ask about our food. One waitress came to our table, and was surprised and apologetic that we hadn't had our main course. This arrived and was nice. Neither of us were going to have a desert, but because it was a special occasion we decided we would. We both had the apple crumble with ice cream. As my husband was half way through his desert, he discovered a foreign body in it! I called over a waitress. She was apologetic again, and went away. She, not a manager returned to say it was normal and that it sometimes happens with said desert! Not only was the poor waitress left to deal with this, when in my eyes it should have been someone with seniority that dealt with the situation, I am bitterly disappointed by our experience. What was meant to be a nice evening, turned into something not very nice!