The Bong Shop
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Terrible Quality
They asked for a review so they get one. I bought a gift for a friend from their website. The item is the "Glass Eye Pipe". Firstly, there were several issues with the website not accepting my delivery address. I got in touch with their service team and they promptly got back to me with a payment link. That link did not work. Eventually they organised for me to pay through direct transfer, which was fine. This whole debarcle took over a week to resolve. The item was sent and arrived quite quickly. However when I opened the parcel, the pipe looked quite different to the one I ordered as displayed on their website. The actual structure and quality of the glass pipe feels pretty good, however the art work looks absolutely nothing like the item I thought I was getting. The picture on the website made it look like quite an artistic and well drawn/painted eye. The item I received looks like a pre school student put some paint on it and stuck a fake eyeball on the end, one that could be purchased at the local arts and crafts shop. Looks absolutely laughable. If I could upload photos I would. I sent multiple emails to their service team, the same people/person I had been emailing earlier with the shipping issue. I received NO reply. I had screenshot and sent them a photo of the item from their website, and a photo of what I received, as even Stevie Wonder could have seen that, not only were the two so different, the item I received was of the lowest quality. I went back to check the item on their website, and it had been removed. So not only did they never reply to me, they must have read what I said and just removed the item I purchased from their website. Very disappointing. Luckily I had already screenshot the item. I had very high hopes for this company. I had read a couple of reviews and all were positive. I had been subscribed to their emailing service, and they sent me an email to give them a review on how they went. So there you go.