Chase Games
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DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I pre ordered some Pokemon cards back in December. After months of waiting and little correspondence from the company with still no products delivered, I decided that enough was enough and cancelled my order. The company went silent for a few days after I cancelled the shipment. At first I thought all was well as they provided confirmation of cancellation and that refund was being processed. Fast toward 1 week and I still haven’t received my refund. I then received an email from the company stating that they are unable to process the refund and that I’d be offered vouchers with a 10% “gesture of goodwill”. This firm has not only failed to deliver on my order but the handling of the order and customer service I have received is nothing short of shambolic. I am now out of pocket a few hundred pounds with very little hope that I will receive my full refund. All I want is my money back for something that the company has clearly failed to deliver. I feel absolutely cheated and a company like Chase Games should not be allowed to take advantage of anyone like this. I urge you to really think about your purchase before deciding to use this company. If anyone has advice on how I can retrieve my refund please let me know.