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2 Customer Reviews by Amanda

Honest, first-hand experiences shared with the CrowdTrust community.

Frank Mobile

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Aug 19, 2021

Phone faulty and quickly replaced

So my experience was not perfect as my phone wasn’t tested properly so after downloading everything I found my SIM or any SIM (I tried 3) didn’t work. I called. The person who assisted me clearly wasn’t trained in trouble shooting and just off the cuff suggested I needed a new SIM. To their credit they quickly gave me returns info. Tested the phone. Confirmed it was faulty and despatched a new one of better quality and with a charging plug and earphones. It was a bit of a palaver though

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Travel Insurance Direct

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Nov 16, 2015

My claim was approved

I was worried because when my iPhone was stolen in bogota airport the police refused to write a report for me. I ended up making a statement with the information desk/customer service, and thankfully they also sent me follow up emails confirming this. With all my other documents my claim was approved up to the maximum