JA
Japan Airlines
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2-3 MONTHS to refund
Our premium economy, return flights Syd-Tokyo were cancelled by the airline. The alternative dates that were available didn't work for us. There was no option to change route so all we could do was get a refund and try to re-book with another airline. We were then told that the refund would take 2-3 MONTHS!!!! to process. This leaves us out of pocket for this unacceptable length of time and means we can't re-book until less than a fortnight before we want to travel.