Vijan Iyer

Vijan Iyer

Member since Invalid Date
1
Review
4.0
4 out of 5 stars
Average rating

Reviews by Vijan Iyer

TR

TruffleMagic

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4 out of 5 stars

Trufflemagic team goes to great effort to overcome hurdles

The Trufflemagic team appear to try their best to deliver in good time in spite of the hurdles faced. My first delivery did not arrive as it got stuck with the Netherlands postal service despite being sent by Trufflemagic as registered post. That seemed to be down to the postal service's backlog due to Brexit and COVID. However, Trufflemagic, agreed to resend a second batch. Not only that, as I was no longer in a position to enjoy my truffles until later, they delayed re-sending my purchase until I said I was ready so that it could be as fresh as possible for such a service. This batch arrived fine. Pre-Brexit/pre-COVID, several other orders have run smoothly with no lost or delayed batches. All truffles consumed so far have been of good quality and relatively reliable potency for a natural product with the expected variation. Their online ticketing system works once you learn to navigate it - it's not that intuitive though. I did have problems and frustrations learning to use bitcoin for the first time and it cost me a lot more in bitcoin charges (not Trufflemagic's charges). If, unlike me, you are bitcoin savvy I guess that's no problem. So I shall be sending cash in the future and have been reassured that 99.9% of the time this works fine. We'll see. The number of European companies willing to send to the UK has dwindled post-Brexit. The few that I have investigated look a bit dodgy to me having read many reviews (though looks can be deceptive). Given the team's efforts to overcome hurdles, Trufflemagic, for me a least, seems to be a good bet once you accept the realities of COVID, Brexit and customs that might affect final delivery.