Harney & Sons Fine Teas
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Unreliable Customer Service
They constantly use unreliable shipping (USPS) that has delivered on two occasions to the wrong building. Sadly, both times my packages were stolen, and Harney and Sons has decided to penalize me and basically refuse to help me in any way. This is after almost a week of ignoring my requests for help via email. It has been almost three weeks since I’ve placed my order, and I’m constantly told that “USPS has not replied back to us” instead of actually effectively rectifying the situation. The most recent email stated “ I just wanted to follow up with you. My supervisor did not approve a reshipment of your order. Because this is the second order of yours that has been reported missing, she wants to wait until we hear back from USPS before we can move forward.” I would highly suggest to think twice before ordering. This company takes little to no accountability. Update: After considerable emails going back and forth, they are now telling me to call USPS myself and file my own complaint and are refusing to rectify the situation. Save your money, because clearly they will take it at the customer’s expense.