Affinity Water
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Affinity Water Needs A Shake Up And Reorganisation.
Water meter fitters are absolute idle and liars. They came to fit a new water meter at our detached house and dropped the meter off the van onto the driveway thereby breaking it (unbeknown to us). They still installed it and left the site telling us it was working fine. They removed and took away the 50 year old bronze stopcock that I considered was mine as it was situated on my property, they’ve obviously got a nice little sideline going in scrap metal. Weeks later we get a call from Affinity telling us they want to come and fit a replacement meter as the original doesn’t seem to be recording usage. (No surprise after being lobbed out of the van onto the deck). After more phone calls and letters from them a new date is arranged for a replacement meter to be installed and their employee turned up on a Friday afternoon but claimed he couldn’t get parked to do the work and drove off without even knocking at our door. We think he just couldn’t be bothered and wanted to get away early as it was Friday afternoon, he didn’t try very hard. After further phone calls from Affinity a new date is arranged and the same bloke turned up to replace the meter after phoning and checking that he could park on our driveway. He swapped the meter over in about twenty minutes and it’s a shame he didn’t try harder the first time instead of causing a duplication of everything including admin staff time a not to mention his own time and costs of coming out to us twice. He was clearly a lazy bone idle man who is working against the company rather than wanting to make them a profitable company and he should be sacked in my opinion and so should the initial pair who installed a broken meter the first time. Seems to me that Affinity Water has a lot of apathy amongst its staff. Ultimately this careless attitude and incompetence works its way down the line to the customer in costs and inconvenience. I am not impressed with Affinity Water or its staff. They also lied to us about keeping us on our old tariff for twelve months after the meter was installed and sent us a cheque for refund of our yearly payment and then put us straight onto metered usage which was not what we were told would happen nor did we agree to them doing that. To sum up: 1) Meter installation team fitted a broken meter which they themselves broke. 2) Admin or accounts lied and did not let our existing already paid for tariff run for twelve months after the meter was installed but sent us a cheque for the difference and started metering our usage. 3). Bloke who called twice to replace the meter was apathetic, lazy and negative towards his work and found any excuse he could on the first visit to not do the job late on a Friday afternoon and blamed difficult parking, which was another lie. The whole company needs shaking up and reorganisation and jobs given to employees who take pride in their work and who want to be there.