Marco Pierre White Restaurants
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Disappointed beyond disappointed
I visited the London Bridge Branch in January 2023 for a family celebration. The restaurant was virtually empty on the night yet an incredible 45 minutes passed before we were invited to our table. The food was poorly presented and was TASTELESS. The waiters did not hover around to ask if everything was ok ...nothing. I had to go looking for a waiter to ask for some parmesan cheese to lift the flavours of the tasteless food. We ordered 3 main meals and 3 deserts (the deserts were stale with no ice cream) every meal was as disappointing as the next and we left most of the food; couldn't eat it - yet spent £100 in the restaurant that night. I submitted a formal complaint; (yes it was that bad) as you come to expect a certain degree of excellence in terms of food, presentation and service in such a high calibre restaurant). The restaurant manager replied intermittently with 3-8 week gaps trying to escalate my complaint to hospitality. I am still waiting for hospitality to acknowledge my complaint or make any efforts to solve the matter; 1* is generous. So disappointed for such a 'high calibre restaurant. They must think by ignoring me; it will go away. They need to be made accountable and I would like a refund.