Michaels Stores
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I am a former loyal Michael's customer…
I have been a loyal Michael's customer for many years, earning reward points and have always been happy with the service and products, until the last 2 times I've used their online ordering. Never received my last order and it is impossible to contact customer service. Everything is computer generated. I track the order to a UPS drop site, was never notified that it would go there and no notification that it was there and now it has been returned. I cannot get an email address or any way to contact customer service except.for a phone number which leaves me.on a press 1 for service loop. Help! Anyone else experience this sudden lack of customer service access!