Tomato Energy
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Very late bills, but thrilled in the end
My motivation for writing this review is down to the fantastic customer service that I received from Naveed. He was very professional, understanding and sorted my problems out very quickly. He understood and was sympathetic to my neurological developmental brain condition and put things in place to make things easier for me going forward. That said however, I have been with Tomato energy since January 11th 25 and have only received my first bill on July 12th 25. This is despite numerous calls and even a formal written complaint. Since I have received my bills though, I can honestly say that I have never had cheaper energy. I have solar, house batteries and an EV at home and my average cost per kWh is ranging between 5p and 7p as I offset most of my usage to between midnight and 6am to take advantage of the time of use tariff. My electricity bill for the whole year will probably work out at somewhere between £500 and £600, that's for a family of 4 in a larger than average detached house and also including all the fuel for my car over 12,000 miles I don't have anything to complain about ❤️ Thanks again Naveed, you were fantastic