1Cover Travel Insurance
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If I could give this company 0 stars I…
If I could give this company 0 stars I would. We booked travel insurance based off what we thought were good reviews - on reading through many of these people did not make claims. Just liked how easy to purchase a policy. Yes this is easy - but my god let’s hope you don’t need to claim ! We had comprehensive insurance for our overseas trip. Sadly we had an iPad and I-watch that was in our hand luggage break, and be rendered irreparable ( we think whilst on a seaplane) They will only pay $ 5 !!! They insisted on an insurance report ( costing nearly $200) . Showing our items could not be repaired. ( which we paid for and submitted) Asked for detailed ( excessive) documents including itinerary’s , receipts, statements of reported loss/damage even asked us to submit details of our bank accounts with statements. All supplied. Once lodged asked for ‘ more details of what happened’ more minute details …and again was submitted. Then !!! Your claim has been assessed - we will pay $5 Letter Advised iPads are apparently not covered and nor is your insurance report ( we can request what’s reasonable to assess a claim we will not be approving ) less your $200 excess. We now need to pay nearly $700 for a replacement iPad / and over $ 1000 for a replacement watch after already paying the insurance report…..($175) Their claim approved ( after depreciation) $ 5 ! !!! Never again will we use this company - we will make a complaint to the ombudsman. Thank god this wasn’t a medical claim - stay clear ! Go with a reputable company.