Muscle Food - MuscleFood.com
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Horrific customer service
UPDATE 02/05/25 The reply provided by musclefood does not align to the treatment I have been given this week, will not be using this company again. Agents are only offering a partial refund or replacement of the items that bled all over the other items, despite the full order being unsafe for consumption. Responses are still 24+ hours at a time and issue unresolved , dreadful treatment and does not align to indicated reply of support and resolution. Horrific customer service Food arrived in damaged packaging box Chicken breast & chicken thighs leaked juices / liquid all over the other items in the hamper. Steak and Lamb leaked blood through holes in the packaging. I've had now at least 4 emails from customer support asking me the same questions, bearing in mind at least 20 images have been shared between the tickets and email conversations of the issue. No attempt to refund or replace order at all, I have been offered a £20 discount for a future order but no resolution to this current order in the slightest and I cannot make use of any of these items. Unsafe for storage let alone consumption, foul stench from how items arrived. Have never had an issue this bad with this company before but the sheer lack of customer service and support is outstanding, I have paid for an order I cannot make use of. Constant refusal to remedy this.