Marco Pierre White Restaurants
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Avoid this place
We booked a table for 4 to celebrate our 10th wedding anniversary at the Kegworth restaurant. The staff were all huddled around talking before coming to see to us. Then the lady didn't know how to use the computer to book us in so just wafted her hand at it and said she would take us to our table. The restaurant looked lovely upon entering until she finally seated us (she stopped to talk to her collegue on the way for a minute or two whilst we hovered next to her) We specifically asked not to be seated near the window as it was right next to the smoking area, she just closed the window and still seated us near it. There was food everywhere under the table, the table was sticky and the whole area where we were seated had crumbs. She gave us the food menus and three out of four of them had old, dried food on them. Even our 7 year old daughter pointed it out and said how gross it was! My husband went to find someone to state our issues and they gave the following excuses: 1) Sorry about the crumbs it must have been from breakfast, it wasn't me working. Then she offered to move us to a different table. It was the table right next to the window near the smoking area where we stated we didn't want to sit because of the smell of cigarettes. There was a whole restaurant she could have seated us in, we were the only ones there! 2) As for the menus, my husband pointed out, "I thought the whole point of A4 printed menus were so that each customer gets a fresh one what with Covid etc." They looked at him blank and shrugged their shoulders. So before we had even looked at sitting down we were ready to leave. We also noticed a white substance, possibly cream splashed down one of the grey drapes next to the table. We decided not to be reseated and we all agreed to leave and dine somewhere cleaner! If this is what they allow you to see, then what on earth is it like behind the scenes. No apology and the staff were very rude. We sent an email to Marco's and never had a response! This ruined our anniversary meal wise, as we had been looking forward to eating here but instead we had to drive somewhere else! I seriously wouldn't recommend this place to anyone!!