Marco Pierre White Restaurants
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poor management from Black and White Hospitality
I visited In January for the 50% off mains that was advertised through email from these scammers. Upon presentation of the bill steaks were apparently not included (in a steakhouse) Although staff agreed with my logic after being sent pictures of steaks and the small print not mentioning steaks being excluded only sharing steaks being excluded, I contacted Black and White hospitality as advised. Robyn the so called Marketing Director was slow to respond and clearly wasn't concerned with any customer service as I chased her for 4 weeks for responses, each time saying she would look into it. Eventually she agreed to have me revisit and grant me the offer I should have had in the first place. (even though I had already paid full price instead of half price) I could now pay half instead of full. As I'm a regular anyway we accepted and asked to arrange a table for the 19th Feb. 2 weeks have passed and no communication has returned, The restaurant have confirmed no reservation when I have called. Even after CC'ing other management in the emails nobody can even do the courtesy of replying. Out of principle I will not be visiting again! **review updated. since then I was contacted by Rhiannon at the venue who arranged to make amends for this. Arranged complimentary drinks and half price food, service was top notch. Thanks to Hannah for looking after us. it takes courage to make amends when your higher management have let you down. Well done girls.