Japan Airlines
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World Class National Flag Carrier 5 Stars
May I please congratulate you with every praise for the lady who handled my check-in at LHR around 6am on Monday 11 November. I have over the last few years decided to only fly with Japan Airlines (with very rare exceptions, when it is absolutely necessary or if work requires me to do so otherwise) because of your top notch world class customer service, but I have not experienced this level of customer service in the UK by a non-Japanese staff of yours. Unfortunately I did not take down her name, but she looked like she is of either South Asian or Middle Eastern descent (sorry for a vague description) and believe was at the counter second from far right. Her mannerism was superb, handling of my luggage was excellent even though I had initially forgotten to ask for through transfer from LHR onto my local domestic destination. Never had I before heard such correct use of "sama" at the end of my name by a non-Japanese JAL staff, and it was so refreshing especially after having had a disgusting journey with National Express, which prides itself in treating customers like cattle in getting to LHR, a land where there's no concept whatsoever of customer service. Thank you so much for such pleasant, world-class service. This lady is an addition to the long list of why I only choose to fly our national flag carrier, with pride.