Watchesofwhitby
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Excellent staff and 1st rate…
Excellent staff and 1st rate communication I initially contacted the company by email to see if they would be interested in buying a watch that I was looking to sell. Within a short period of time I received an answer from Alexander (not the owner) who provided me with an estimate and answered all my questions. I sent the watch to them, which they received the following day. Alexander phoned me to say that they had received the watch and on examination, saw that the crystal was scratched and would need replacing. He gave me a reduced estimate, based on that information. Initially, I was taken aback, as I believed that a sapphire crystal was virtually impossible to scratch and had not seen it while wearing it. Alexander, said that he would email me some high resolutions photos. And to contact him, should I have any further questions. Lo and behold, on examination of the photos, the scratches, which had been highlighted were clear to see. I spoke with Alexander later that day and completed the deal. Throughout he remained professional and polite. He also understood my frustration with news of the damage. I would be more than happy to deal with the company again.