TruffleMagic
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Overall good experience
I've ordered twice since my last review. The second time it arrived very fast, little over a week in Europe. However there was a slight issue with the shipping(not their fault). PostNL dropped the package to DPD and during that switch some information was lost(only one letter for the name of the recipient, only the street name and number and the zip code). I panicked when I saw the delivery failed due to the missing information and notified TruffleMagic about it. Thankfully the package was rerouted to a local pickup point and was able to retrieve it using the tracking number the next morning. For the next order the payment was not processed in time. I've sent them all the information regarding the payment and were quick to respond and send the order. However they forgot to include the tracking number. I contacted them again and they were kind enough reassure me they will reship it if there were issues like last time. The order arrived with no issues in about a week and a half and they also refunded me for the tracking costs. Overall, I am pleased with their services so far. Mistakes can happen, like forgetting the tracking number, but we are all human and they handled it well. Each time the truffles were amazing. I do recommend getting the growing kits, since you can enjoy them the freshest. Edit: I'll definitely order again. Right now I am microdosing and I feel great, I have better memory, I'm more energetic, but not jumpy, overall just in a great mood, ready to take on life. I only mentioned what happened with the second order just to highlight how you assessed the situation with the third order, how you addressed my concerns and how you took the time to look back on it. The second order had everything to do with how the delivery companies handled it, not TruffleMagic. As far as I'm concerned, they are doing a very good job product wise and customer support wise. Peace!