Regis Salons UK
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Additional Hidden Charges
I prebooked and pre-paid for my hair appointment. Following the appointment, I was informed that I had to pay a small additional amount, which turned out to be due to a price increase that occurred after I had fully paid for the service but before my appointment date. The haircut and service at the salon was very good, as it always is, but they were not able to remove the additional charge. I contacted the company who informed me that upping the price after the service was in line with their business requirements. Essentially, their position is that although the service was prebooked and prepaid, following the delivery of the service they are able to claim additional charges without informing you prior to providing the service. I would advise anyone who has prepaid to determine if they will have to pay unexpected extra charges following service delivery.