Zima Dental
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Good news, it works; bad news, support is awful
Good news: the product works, but support is spotty So... product is great when it works, BUT if you are like me and sometimes you get a little klutzy around bedtime when refilling and drop the thing on accident, the bottom will pop off. Yes, even if you have linoleum on your floor. I contacted customer service. On top of a video, they wanted me to assure them that I hadn't dropped it from a large height (I am 5'1") and that there were no cracks on the device (which, if you look at my video I sent them, there aren't any). The thing won't turn on now, despite the circuitry being fine when I popped the bottom back on from its fall. Who knows if they will honor their warranty? Time will tell, but in any case... being from the States, I really hope this is not standard practice across the pond. I also know, having previously been an attorney here in the US fighting insurance companies' greed, that companies like to avoid paying out on any claims as much as possible. That sticks in my craw as a consumer, so I will likely be taking business elsewhere if this does not resolve with a replacement. I am well within the 12 month warranty and not fond of the current interrogatation over what should be a simple replacement claim. Putting this up as a warning to other potential customers. Do your research and buy another product.