Vietnam Airlines
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Strange liquid from the ceiling
I was sitting in a seat (2C, business class) on a flight from Ho Chi Minh to Bangkok. Shortly after take-off, I noticed a sticky brown liquid falling from the ceiling onto my shirt. I could eventually move to another seat, but by that time the liquid had stained my shirt and the undershirt I was wearing. Of course, these things can happen with other airlines (though I've never had liquid falling onto me before in a plane), but what has really disappointed me is the poor customer service of Vietnam Airlines. I asked how I might claim for compensation? After about one week, I received a generic response stating that they would pass my concerns onto the relevant department so that the same issue would not reoccur. The customer service team has entirely ignored all other attempts to resolve the situation. Be careful (and bring tissues!).