GB Bank
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Conflicting information.
When I logged into my account for the first time I received a welcome letter with the following statement:- "Before you can transact using your nominated account you must first authenticate the account. We will shortly send you a letter containing a unique code for use to authenticate your details online." However, your website FAQs have this statement, under the heading "Where do I find my account details to make a deposit?:- "• you can make a deposit before you receive your Secure Authentication Code" So, the above statements are conflicting since if I can make a deposit without authenticating my nominated account I can indeed "transact" and, if that is true, the welcome letter is incorrect. Additionally, I received my welcome "letter" electronically. If the authentication code is to be posted to me, as is stated elsewhere on your website, the welcome letter needs to be clear that the code will be posted. As things stand I will not send my deposit until I receive my authentication code (by post!). Even though possibly maybe according to your FAQs I could.