AIT Home Delivery UK Ltd
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Absolutely horrendous experience!
Absolutely horrendous experience!! We were expecting three items to be delivered (two bed frames and a mattress) and that morning were given a text to say that they didn’t have one part of the order. When the delivery came they brought one bed frame in and went to leave. We said there should be three items but something is missing so we should be expecting something else. They said to us that’s all they had on the van. I asked them to check again, they then noticed the second item - the mattress. I then had no faith that there was nothing else on the van so asked them 3 more times to look again. They then found one part of the bed that was missing. So now beginning to wonder if they just didn’t collect the second part of that bed from their warehouse all along. So now all we are waiting on is the second part of that bed to arrive without any time frame. Absolutely no clue what they were doing. Asked if we wanted to take someone else’s bed that was on the van too. Most disorganised and stressful delivery I have ever received. Now have half a bed we can’t do anything with and is sitting in a massive box in our garage.