Tomato Energy
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Rotten Tomato II
I guess people can work it out for themselves since Tomato is not allowed to take on new customers at this time pending issues with regulators. But I am still moved to warn others given my grimmest ever experience with this organisation. Tomato agreed to move my account and provider to begin on 10th February 25. I set u a direct debit immediately and expected a straightforward transfer from incumbent supplier. They have still failed to deliver a single unit of electricity and just a few days ago e-mailed to say they cancelled my DD. To be fair even though they never delivered the service promised this e-mail represented a bit of a high point in a grim 6 months of non existent communication and their perplexing inability to say when they would connect me. They promised that as they had effectively left me on a higher tariff for months when they sorted their 'problems' they would make up the difference. Of course that won't happen along with the other stuff they did not do such as supply any service. I assume the regulators will find out this company is incapable of providing any energy service which is my lived experience. My strong advice is go (anywhere) else! ps Trustpilot is there not a case for a zero rating where no service at all is rendered and the reviewer judgement has to be solely on the level of misery inflicted?