Metro Bank
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Absolutely terrible
Absolutely terrible, ive been a loyal customer for years, I lost my bank card on 7th july 25, I blocked bank card, had to borrow oyster card to get home from work as i was stranded, told card will arrive in 7 to 10 days, waited 11 days still no card, called bank they said they can issue a new card,card and pin then turn up together layer that day, tried to activate it at shop and hole in the wall, it didn't work, so called the bank to explain everything, they told me it will activate and to go shop again and try it, so i did and it wouldn't work, was weekend and believe the man I spoke to was just trying to get me off the phone because it was weekend and after 6pm, so went bank next day to complain they told me I should be with another bank aswell as things like this happen, asked them to issue me a card in the store, they dont make them in store anymore, told me the card will be with me in in 5 days, I have waited and been patient but its ran out now, bank card turned up on 24th july 25 and im still waiting on 29th July 25 for the pin to turn up, taken nearly a month to get a new bank card and pin, Absolutely shocking, had bills to go out and things got cancelled, this has really affected me badly, I will now be changing my bank, shocking and slow service, bad customer service !! I would rate no stars if I could !!