Airport Van Rental
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Poor communication and customer service overall
I was told something different over the phone about the $200 deposit. I was told that the $200 deposit is not necessary if i had my own car insurance proof, then when i relayed that to the rep in person, she treated me as though i was lying. Needed to provide a name otherwise it was not true, she even crossed her arms while accusing me of me not telling the truth. Could have been dealt with in another way. Also, requested two car seats months in advance and they said it wasnt listed in my original request, so they gave RECENTLY(i mean less than an hour ago) used car seats one of which smelt soooooo musty like really bad body odor. The car seat my one yr old son had to endure for all 4 days of our trip. The rep tried to “clean it” aka took a lysol wipe to wipe it down, and she left saying she has no more car seats for me so basically take it or leave it. Gross. The other car seat had fresh cookie crumbs, mind you i have three crying kids who just got off a flight, so i had to take what was there with no choice of making this trip even more difficult. The musty car seat’s odor spread throughout the car and i, myself, had to clean and scrub so my poor son would have to spend his first vacation trip to disneyland suffering in this horrible car seat odor. I shouldn’t have had to do go through this had communication been there all the way through. The price was a steal, but i see now why. Overall, it definitely put a damper on my trip for all of us.