VI
Vietnam Airlines
View company profile →
Terrible website, terrible customer service
Just spent 40 minutes in Ho Chi Minh transfer with Vietnam airlines explaining to me how paying for an upgrade to business class doesn’t mean you have a business class ticket, and that really it is my fault that their website misled me into thinking upgrade to business class includes lounge access. Just paid for access to a different lounge. Don’t expect an understanding of customer service. Don’t expect a good experience that is focused on customer. Poor thought for customer can ruin a good experience of Vietnam.