Zima Dental
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A rough start, but genuinely resolved with care
My experience with Zima Dental started off quite frustrating. I placed an order, but was told the item was out of stock causing delay in dispatch. There was no clear timeline given, and follow-up emails mostly did not address my concerns. However, after I voiced my concerns more, the head of customer support, Emily, personally reached out and handled everything with care and professionalism. She went above and beyond to resolve the situation, and her generosity truly turned things around. It’s clear she genuinely cares about the customer experience, and I really appreciated how she handled things once she got involved. Since then, I’ve placed another order and feel much more confident about continuing with their products. The items themselves are well-designed and effective. I’d only suggest that they work on improving communication and provide more transparency around stock issues — even just an estimated waiting time would help a lot. Overall, I’m grateful things were resolved so kindly and professionally, and I now feel much more positive about the company.